Housewares Reviews

I would not give this item one star, however it is required to write a review.The only way my Scunci will produce steam is if I shake it. You have to shake it up and down as you try to scrub. I am glad that I did not pay 3 easy payments of $19.99, instead I bought mine at Walgreens on clearance. I guess the ol saying is true "Good products are not cheap, and cheap products are not good". If you want quality, you have to pay for it. Back to Walgreens I go.

This doesn't live up to even one star!!

I had seen this for years, but was wary (always listen to your gut instinct!). When it showed up at my local Target store, I thought "what the heck" and bought it, simply because it would be way easier to return there! And return it, I did!

I thought I would try this on my shower first and foremost. I had been frustrated with the soap scum build-up in my tile shower, which commonly required a lot of elbow grease and lung-busting chemicals to remedy. I fired up the steamer, and after a good 30 minutes in the same spot, was packing it back up to return to the store. The only thing this steamer did was leave a black (although faint) plastic-y residue on the few tiles I tried it on. It didn't steam away anything from the shower (just something off it's own attachment). I happily returned it to Target, stopped in the cleaning aisle, picked up a Mr. Clean Magic Eraser and some CLR, and a short time later (although gasping for air) my shower was as clean as it had been in awhile.

Do yourself a favor-if you're planning on using this to aid in cleaning, go to Target, buy some Magic Erasers and some CLR and roll up your sleeves. Soap scum requires elbow grease..that's just all there is to it!

Cons: The mop attachment mine came with is not convienent. You have to put 4 pieces together and they bend in funny directions plus having to hold the steamer with the other hand and work around the cord, all making it difficult to mop with. It doens't seem safe using the mop because the pieces just twist together loosly, not tightly, so you're afraid they will come untwisted and burn you. Used it for my oven and it did virtually nothing.
Pros: Cleans the gunk around sink well, makes lots of steam. I steamed a milk spill in my car after cleaning in the traditional way and finally the smell was gone. This took the smell away completely! Nothing else had worked for me. You can blast the steam on the bathroom mirror and then wipe dry with a paper towel (if you haven't been using wax-based cleaners on your mirror.) You do have to follow up with a cloth after the dirt has been loosened by the steam cleaner. I'v never tried a more expensive one so I don't have anything to compare it to but I wish overall, that it was better made and more convienent. However, it is nice to have when you need it.

Don't waste your money. I have a model very similar to this, except it's sold in Canada, it's purple, and it does not say Shark on it. It's made by Euro Pro and is otherwise identical.

Within a month the rotating brush clogged with hair and jamme - I'd used it twice. I stopped the vacuum right away to clear it, but it was too late. The gear on the side of the brush had overheated in seconds and broke in pieces, rending that attachment useless.

I planned to deal with customer service on this issue, but was already very unhappy with them because of an order I'd placed for replacement filters. They sell the product in Canada, but you can only order filters from the US. I placed an order and waited ... and waited. I noticed they had charged my credit card, and then refunded it 2 weeks later. I'd received no notice of a cancelled order. Just my luck, they charged me when the exchange rate was higher, so my refund was less than my original purchase. I called to ask why I'd been refunded and the rep was useless and rude. She said she'd just place the order again. I wanted to know why the first order was cancelled before ordering again, and she ignored me and offered to re-order. I asked again what happened the first time, and she said that obviously I was at fault and clearly they had been mailed out and returned as I had not been home to receive them. I pointed out that I'd recieved no notice of shipping, no parcel notice from my post office, and no notice of return, and asked if her files showed any delivery attempts or noted a returned order. She ignored me and offered to reorder in an exasperated tone. I asked again, and she checked the file (you'd think I'd have been asking her to jump through a flaming hoop), said there was no inoformation about a package ever shipping or being returned, but refused to explain why she'd insisted this was so. I asked again why they had been cancelled and she said she would re-order them. I said I did not want to re-order until I knew what the problem had been, and wanted to know if the items were even in stock. She said she had no idea of they were in stock, but if I would just reorder them I'd find out if they arrived a few weeks later (I'm serious, she said this). Again, I asked to know why the first order had been refunded and noted that I'd lost money on it, and that they should not have taken my money in the first place if they did not have the items. She said again, "look, I can just order them again. This went on for some time and finally I said "look, I'm asking you a direct question and I'd appreciate if you would stop ignoring me and at least attempt to find out." She finally replied, "look, I don't know, but I can reorder them, okay? You don't need any more information on that order."

I was so ticked, but wanted to have some spare filters so I did place the order and gave up in disgust. For the next six months I got a monthly card in the mail saying they were out of stock. The canadian postage label covered any information about who the cards were from, so for the first few months I could not figure out who was sending them (they just said "a product you have ordered is not available and will be sent when new stock arrives in a few days." Brilliant.)

Six months later I finally got my filters. These are a standard item for a model that is in current production.

Their rep has been so useless and so rude that I decided it was not worth getting service for the item (oh, you have to ship it back to the US to get it fixed).

This model has lousy suction, and spits up half of what is does pick up when you turn it off (shut if off over your garbage pail). The filters get clogged fast, and tons of dust seeps out around the seams. I use it to pick up small grain cat little from my carpet and it yacks it all back up if I tip it at all. It loses suction after picking up only a tiny amount of dust, even with a clean filter. The front can be very hard to get latched back on after you empty it.

It's a very poor quality product, but their customer service is even worse. I got the feeling that the person I spoke to just wanted me off the phone, though I began by being very polite to her.

I'll never buy a EuroPro product again. I don't think I just got a faulty model, because all aspects of the product are bad quality. Also, because the service is so poor, you can't rely on any assistance if the model breaks. It's too risky.

I have a Bissel carpet cleaner that is head and shoulders above the quality of any other vacuum product I've owned. All of the little details are superior. Buy Bissel if you can.

I bought this item and was satisfied with it for the first 100 days or so until it completely stopped working. Euro Pro support is HORRIBLE. It took them 6 weeks from the date I called them to send me a new adapter; my unit still did not work with the new adapter. Then they told me they could fix it, but would charge me shipping and handling both ways. I am just going to throw it out and buy the Dirt Devil I should have bought in the first place. I had one that I bought used and worked for years.

This product works great for cleaning up after my children and dog. I use it to clean up the crumbs after the children eat and to clean up the dog hair(I have a long haired daschund). You do have to empty it out after every use, but other than that I think this hand vac works wonderfully.